Terms & Conditions

  • White Rabbit Swimwear provide a refund policy in accordance with the Australian Consumer Law (ACL). As per the ACL, we are not required to provide a refund, exchange, or credit note for a change of mind (including, but not limited to, wrong size or colour selection). This includes for sale items.
  • White Rabbit Swimwear will consider a refund in the case of a consumer gurantee not being met. The consumer gurantees, outlined in the ACL, are that of a good not being of acceptable quality (deemed faulty), a good not matching the description provided to you, and a good not matching the sample or demonstration model.
  • Due to the different qualities in computer screens, some garments may appear a slightly different shade. The prints may appear a different size on your screen, depending on your resolution.
  • All printing is done in rolls, therefore print placement and scale may differ  between size and garments.
  • All White Rabbit Swimwear pieces undertake a thorough quality review prior to shipment. However, in the rare case of a consumer guarantee not being met, you will be required to contact us immediately via email (info@whiterabbitswimwear.com) include your invoice number, the name it was placed under, and the item details. You may be asked to send photos of the product. Once approved we will issue you with a Return Authorisation Number and a exchange form to complete. The swimwear must be accompanied with a completed exchange form and the item must be returned within 5 business days of contacting us. Returns postmarked outside this timeframe are subject to rejection. Upon receiving the goods, we will inspect the good to confirm it faulty, and refund or exchange accordingly. All correspondence will be outlined thoroughly via email.
  • Unless a major fault is present, the item must be unworn, unwashed and in original saleable condition with all hang tags and sanitary sticker attached due to health regulations (if the sticker looks like it has been taken off and reapplied, White Rabbit Swimwear have the right to reject the return). Suits that are soiled, worn, damaged or laundered will not be accepted, unless faulty.
  • For protection and in case of loss or damage, please ensure your return package is both prepaid and insured. White Rabbit Swimwear hold no liability.
  • White Rabbit Swimwear do not cover any return postage costs, the return cost will be incurred at your own expense. Shipping and handling charges are non refundable. 
  • For international orders White Rabbit Swimwear do not cover any return postage costs or costs for taxes, custom fees & duties. If an item is returned the customer is required to pay for redelivery & any fees that occur. 
  • Please note that if your preference is to exchange, you may not be guaranteed your specific size, colour or style. White Rabbit Swimwear do not mass produce our products, they are part of a limited range.
  • White Rabbit Swimwear are delicate and experience normal wear and tear. To ensure longevity of the product, please follow the care instructions.
  • Please note that colour fading, blurring, pulling, lack of elasticity, fabric deterioration and colour running are not deemed a manufacturing fault, and won’t fall under the ACL.We strongly encourage that you strictly follow the care instructions to avoid an issue of this nature arising.